Terms and conditions

Last updated: 20 October 2026

These terms explain how memberships with The Calorie Academy work. Please read them before you join. By joining, or by using our website or the TCA app, you agree to these terms and to our Privacy policy.

1. Who we are

The Calorie Academy is a trading name of Me My Chins and I Limited, a company registered in England and Wales (company number 14651108), registered office Unit L, Rose Business Estate, Marlow, Buckinghamshire, SL7 3ND. In these terms, "we", "us" and "TCA" means us, and "you" means you, the member.

Questions about these terms? Email support@thecalorieacademy.com.

2. Who can join

• You must be 18 or over.
• The details you give us must be true and kept up to date, especially your health information, as we use it to build your plan.
• Your account is just for you. Please don't share your log in.

3. What a membership includes

Every TCA membership is a coaching membership. The level of coaching, support and contact with your coach depends on the membership you choose, as described when you join. Every membership includes access to the TCA app (iPhone, Android and web), our recipes, guides and pep talks, at no extra cost.

We're always improving TCA, so features and content may change over time. If we make a change that takes away something important from your membership, we'll tell you first, and you can cancel.

Some extras, such as additional calls or voice note check ins, can be bought separately. Their price is shown before you buy, and they aren't part of your monthly fee.

• Paid calls can be moved or cancelled up to 24 hours before the call. Within 24 hours, the call can't be moved or refunded.
• If we need to cancel a paid call, you'll always get a full refund.

4. Your health

• We are coaches, not doctors or dietitians. Nothing we provide, including our coaching, meal plans, recipes, the TCA chatbot and other AI features, is medical advice, a diagnosis or treatment.
• Please speak to your GP before you start, and especially if you're pregnant or breastfeeding, take regular medication, have a medical condition, or have a history of disordered eating.
• Listen to your body. If something doesn't feel right, stop and get medical advice.
• Results vary from person to person and aren't guaranteed. Member stories we share are real, but they show what's possible, not what's typical.

5. Allergies and dietary needs

• We build your plan around the dietary needs and allergies you tell us about, but we can't guarantee any recipe or food is free from a particular allergen. Products and recipes change, and cross contamination can happen.
• Always check the labels and packaging of what you buy. If you have a diagnosed allergy or condition, please follow the advice of your healthcare professional.

6. AI features

Some features in the app use AI, such as the TCA chatbot, food photo recognition and Recipe Inspo. AI can get things wrong, so please treat its answers as a helpful guide and check anything important with your coach. Our Privacy policy explains how your data is used for these features.

7. Paying for your membership

• Memberships are paid monthly by card, and renew automatically each month on the same date until you cancel.
• Prices are shown when you join. If we ever change the price of your membership, we'll tell you at least 30 days before it applies, so you can cancel first if you'd like to.
• Payments are taken securely by our payment provider. We never see or store your full card number.

8. Missed payments

• If a payment fails, we'll let you know and give you 7 days to update your card.
• During those 7 days some parts of your membership, such as coaching and the community, may be paused.
• If payment still hasn't been made after 7 days, your membership may be cancelled. Any amount owed stays payable.
• Please keep your card details up to date. You can do this from the payment emails we send you.

9. Cancelling your membership

• There's no contract and no minimum term. You can cancel anytime, in the app under Settings, or by emailing support@thecalorieacademy.com.
• To stop your next payment, please cancel at least 7 days before your renewal date. If you cancel less than 7 days before, that month's payment will still be taken, and you'll keep your membership until the end of it.
• When you cancel, your membership carries on until the end of the month you've paid for. We don't give refunds for part months.

10. Your 14 day right to cancel

If you live in the UK, the law gives you 14 days from the day you join to change your mind.

• When you join, you ask us to give you access straight away. Your recipes, guides, pep talks and the app's content are available the moment you log in. Once you have access to them, you lose the right to cancel for that digital content. You'll be asked to confirm this before you pay.
• If you cancel the coaching side of your membership within those 14 days, we'll refund you, minus a fair amount for the coaching you've already received.
• To use this right, email support@thecalorieacademy.com within 14 days of joining.

11. Community and behaviour

Our group chats and newsfeed are a safe space for women supporting each other. When you post, please:

• be kind and respectful, and keep other members' stories private
• not share anything offensive, harmful or misleading, or anything that isn't yours to share
• not advertise, sell or recruit members for other businesses

We may remove posts that break these rules.

12. When we can end your membership

We may pause or end your membership, and block your access, if you break these terms, behave in an abusive or harmful way towards our team or members, or misuse our content.

• If we end your membership because you broke these terms, you won't get a refund, and you won't be able to join again.
• If we end your membership for any other reason, we'll refund you for the unused days of the month you've paid for.

13. Our content

Everything TCA creates, including our recipes, meal plans, guides, pep talks, videos, workouts, graphics and branding, belongs to Me My Chins and I Limited. It's for your own personal use while you're a member.

• Please don't copy, screenshot, record, download, scrape (by hand or with any tool), share or sell any of it without our written permission. Doing so may mean we end your membership and take further action.
• This includes TCA recipes you've customised in the app, for example by swapping an ingredient or changing a portion. They're still our recipes, so please keep them to yourself.

14. Your content

Your own data and achievements belong to you, and you're welcome to share them wherever you like. This includes:

• your own progress, results and photos
• badges, awards and milestones you earn in the app, and any share cards you create
• recipes you've created yourself from scratch

When you post in our group chats or on the newsfeed, you give us permission to show that post to other members. We'll only ever use your story, photos or results in our marketing if you've said yes first, as explained in our Privacy policy.

15. Your account and your data

If your membership ends, your account is archived and you can still log in to see your own data. To delete your account, go to Settings in the app and tap Delete my account. If you have a paid membership, please cancel it first. Our Privacy policy explains how deletion works and how we look after your data.

16. The app

We work hard to keep the app running smoothly, but we can't promise it will always be available or free from errors, for example during updates or because of problems with phones, internet connections or the companies we rely on. Apple and Google aren't part of these terms and aren't responsible for TCA or the app.

17. Our responsibility to you

• If we break these terms, we're responsible for loss or damage you suffer that is a foreseeable result of that. We're not responsible for loss or damage that wasn't foreseeable, or for business losses.
• Our total responsibility to you is limited to the amount you've paid us in the 12 months before the problem happened.
• Nothing in these terms limits our responsibility where the law doesn't allow it to be limited, including for death or personal injury caused by our negligence, or for fraud.
• Nothing in these terms affects your legal rights as a consumer.

18. Changes to these terms

We may update these terms from time to time. If we make a change that matters, we'll tell you in the app or by email before it takes effect. The date at the top shows when they were last updated.

19. The law that applies

These terms are governed by the law of England and Wales. If there's ever a dispute, the courts of England and Wales can deal with it, and if you live in Scotland or Northern Ireland, you can also use your local courts.

20. Contact us

If you have a question, a problem or a complaint, please email support@thecalorieacademy.com and we'll do our best to put it right.